Conditions of sale

All your purchases from E-CLIMB.COM S.L. are subject to the following general conditions of sale. Sales are regulated by current Spanish legislation covering Distance Selling. E-CLIMB.COM S.L. is a company registered in Spain with its main office at: Calle Cristina Torrents, 29, 08860 RAT PENAT, Barcelona, Spain. All our products are on show at our online shop: http://www.e-climb.com/. To order products online you must provide us with your personal details so that we can calculate transport costs and the applicable tax. You need to register a password, which will allow you quicker access to the ordering process next time you visit the site.

PRICES

The prices listed in our products are including taxes. The Value Added Tax applicable in Spain and in all countries in the EEC is 21%. All companies from EEC countries (except Spain) are exempt from paying this tax. Sales to the Canary Islands, Ceuta and Melilla are tax-exempt. Sales to countries outside the EEC are not affected by tax. The prices indicated on www.e-climb.com may be subject to changes at any time.

METHODS OF PAYMENT

- CREDIT CARDS VISA – MASTERCARD

We guarantee that all transactions made on E-climb.com are 100% secure. For your protection all transactions which include your bank details will be secured using the Secure Sockets Layer protocol (SSL). All the information that you send us will travel across the net in code.

Your credit card details will not be recorded on any database on E-Climb.com but will be sent directly and in encrypted format to the bank’s Virtual Sales Terminal.

In an effort to provide greater security to credit card owners, we have now updated our web-site to include the latest security measures for on-line commerce developed by Visa and Mastercard. These are known as 3D Secure Code (Verified by VISA) and SPA/UCAF (Mastercard Secure Code). In this way, if you are a holder of a "Secure enabled" card, you will always be able to make a payment with a Visa or Mastercard on our web-site.

If you have not yet received a PIN or password for exclusive use when making on-line payments, we advise you to contact the financial institution who issued your card and request that this service be applied so that you can benefit from secure on-line purchases. This is possible either by contacting your bank or making an on-line request.

Credit card fraud is a crime. E-Climb.com, will take legal action against anyone who makes a fraudulent transaction on our website.

- BANK TRANSFER

In case you may choose this option, don't' forget to send us the payment confirmation to fax.. no. +30 936 361 140, indicating your name, phone no, as well as your order no. When using this payment, you have to add, at least, 2 to 4 days to your delivery time, depending always on the bank and the country.

- PAYPAL

Paypal enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.

For more information, visit Paypal

- TRUSTLY

Shop and pay from your bank account.

Simple, secure and fast, instant banking payments.

Trustly is a payment method that allows you to pay with your online bank without leaving the online shop.

A payment with Trustly in 3 simple steps:

1- The payment is initiated with your regular online bank credentials.
2- You select the account you wish to pay from.
3- Confirm the payment with your regular online bank credentials.

For more information, visit Trustly

GUARANTEE

All E-CLIMB.com’s products carry a two-year guarantee against materials and manufacturing defects. This guarantee excludes normal wear and tear, modifications to the product, rust or other damage caused by inappropriate use.

RETURNS AND CHANGES

Our Customer Services Department provides an after sales service. We aim to provide our customers with a quick and efficient service and to solve any possible problems connected with orders or our products. For more details please get in touch with us at: info@e-climb.com or click here.

DISCLAIMER

La práctica del Alpinismo, escalada sobre nieve, hielo, mixto o dry-tooling, requiere de unos conocimientos específicos y frecuentemente comporta riesgos que pueden producir accidentes graves o incluso la muerte. Es responsabilidad de cualquier alpinista que utilice los productos de E-Climb.com el conocer y/o dominar las técnicas de seguridad y progresión adecuadas. Todas las responsabilidades derivadas de la practica del alpinismo serán asumidas por los usuarios, incluso en el caso de la utilización incorrecta de los productos E-Climb.com.

LEGAL JURISDICTION

Rock, ice and mixed climbing, alpinism and dry tooling require expert knowledge and frequently involve risks that may result in injury or even death. It is the responsibility of each individual climber who uses E-CLIMB products to be knowledgeable and competent in the relevant techniques of protection and progression and to assume responsibility for all risks associated with these activities, including those arising from incorrect use of E-CLIMB.COM’s products.


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